Gambaran Tingkat Kepuasaan Pasien Rawat Jalan Di Poliklinik Rsud Muara Teweh

Nurul, Liga (2023) Gambaran Tingkat Kepuasaan Pasien Rawat Jalan Di Poliklinik Rsud Muara Teweh. Other thesis, STIKES Suaka Insan Banjarmasin.

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Abstract

GAMBARAN TINGKAT KEPUASAAN PASIEN RAWAT JALAN DI POLIKLINIK RSUD MUARA TEWEH Nurul Liga Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin, 70119, Indonesia ABSTRACT Latar Belakang : Menurut UU RI No.36 tahun 2009 kesehatan merupakan HAM, merupakan kesejahteraan diwujudkan oleh pelayanan kesehatan..Hasil wawancara pasien rawat jalan bulan Oktober 2022 disimpulkan 60% tidak puas terhadap lama waktu tunggu, 20% tidak puas pelayanan dokter, 20% tidak puas pelayanan perawat. Manfaat penelitian diharapkan dapat dirasakan ke berbagai aspek, bagi pengembang ilmu pengetahuan,peneliti selanjutnya, pihak RSUD Muara Teweh, Institusi Pendidikan dan perawat. Tujuan : Tujuan penelitian untuk mengetahui tingkat kepuasan pasien rawat jalan. Metode: Desain penelitian menggunakan rancangan deskriptif kuantitatif dengan Purpossive sampling menggunakan Instrumen berupa Variabel Tunggal. Metode Survei digunakan berupa Kuesioner dengan Analisis Data Univariat. Hasil : Hasil kepuasaan: indikator tangibles dengan 207 Responden (62,73%); pada indikator Responsiveness dengan 179 Responden (52,24%), Reliability dengan 180 Responden (54,55%); untuk indikator Responsiveness dengan 179 Responden (52,24%); Assurance dengan 176 Responden (53,33%) dan yang terendah indikator empathy 153 Responden (46,23%). Kesimpulan : Dapat disimpulkan bahwa pasien merasa cukup puas dengan pelayanan di poliklinik rawat jalan di RSUD Muara Teweh.Tingkat kepuasaan pasien dibagi berdasarkan 3 kategori yaitu Puas dengan hasil 110 orang (33,33%),Cukup Puas dengan hasil 220 orang (60,61%) dan Tidak Puas dengan hasil 6,06%. Kata Kunci : Kepuasaan pasien, Pelayanan, Poliklinik OVERVIEW OF OUTPATIENT SATISFACTION LEVEL AT MUARA TEWEH HOSPITAL POLYCLINIC Nurul Liga Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin, 70119, Indonesia ABSTRACT Background: According to Law of the Republic of Indonesia No.36 of 2009 health is a human right, is welfare realized by health services. The results of outpatient interviews in October 2022 concluded that 60% were dissatisfied with the length of waiting time, 20% were dissatisfied with doctor services, 20% were dissatisfied with nurse services. The benefits of research are expected to be felt in various aspects, for science developers, subsequent researchers, Muara Teweh Hospital, educational institutions and nurses. Objective: The purpose of the study is to determine the level of outpatient satisfaction Method: The research design uses quantitative descriptive design with Purpossive sampling using Instruments in the form of Single Variables. The survey method is used in the form of a questionnaire with Univariate Data Analysis. Results : Satisfaction results: tangibles indicator with 207 respondents (62.73%); on Responsiveness indicator with 179 Respondents (52.24%), Reliability with 180 Respondents (54.55%); for Responsiveness indicator with 179 Respondents (52.24%); Assurance with 176 respondents (53.33%) and the lowest empathy indicator with 153 respondents (46.23%). Results: Characteristics of female respondents 195 people (59.09%), adult age group age range 36-45 years as many as 87 people (26.36%). The respondents' education level was highest: Senior High School / equivalent as many as 105 people (31.82%), Type of Work most visited: Private 119 people (36.06%). Satisfaction results: tangibles indicator with 207 respondents (62.73%); on the Responsiveness indicator with 179 Respondents (52.24%), the lowest indicator empathy 153 Respondents (46.23%). Conclusion: It can be concluded that patients feel quite satisfied with the services at the outpatient polyclinic at Muara Teweh Hospital.The level of patient satisfaction is divided into 3 categories, namely Satisfied with the results of 110 people (33.33%), Quite Satisfied with the results of 220 people (60.61%) and Not Satisfied with the results of 6.06%. Keywords : Patient satisfaction, Service, Polyclinic

Item Type: Thesis (Other)
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions: S1 Ilmu Keperawatan
Depositing User: Abdul Kadir S.Kom
Date Deposited: 16 Jan 2024 01:25
Last Modified: 16 Jan 2024 01:25
URI: https://repository.stikessuakainsan.ac.id/id/eprint/276

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