Risae Apriani, 113063C118036 (2022) Gambaran Kepuasan Pasien Bpjs Terhadap Pelayanan Kesehatan Di Puskesmas Karang Mekar Banjarmasin Tahun 2022. Other thesis, Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin.
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Abstract
GAMBARAN KEPUASAN PASIEN BPJS TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS KARANG MEKAR BANJARMASIN TAHUN 2022 Risae Apriani¹, Lucia Andi Chrismilasari², Aulia Rachman³ INTISARI Latar Belakang : Jumlah peserta BPJS kesehatan yang aktif di Puskesmas Karang Mekar Banjarmasin pada Tahun 2020 berjumlah 11.628 peserta. Dari beberapa pengguna BPJS kesehatan menyatakan kurang puas dengan pelayanan kesehatan yang diberikan oleh Puskesmas Karang Mekar Banjarmasin. Hal ini akan berdampak negatif bagi pasien yang merasa kurang puas sehingga malas untuk datang berobat dan melakukan pemeriksaan kesehatan, namun berdampak positif jika pasien merasa puas tentu juga akan berdampak baik bagi Puskesmas dimana segi mutu pelayanan telah tercapai atau dianggap baik. Tujuan Penelitian : Mengidentifikasi Gambaran Kepuasan Pasien BPJS Terhadap Pelayanan Kesehatan di Puskesmas Karang Mekar Banjarmasin Metode : Jenis penelitian ini merupakan penelitian deskriptif kuantitatif dengan menggunakan pendekatan survey. Teknik pengambilan sampel pada penelitian ini menggunakan Random sampling kepada 284 Responden. Hasil : Kepuasan Pasien BPJS di Puskesmas Karang Mekar Banjarmasin Tahun 2022 kategori Puas sebanyak 214 responden (75%) merasa Puas dengan Pelayanan Kesehatan di Puskesmas Karang Mekar Banjarmasin dan 70 responden (25%) merasa Sangat Puas dengan Pelayanan Kesehatan di Puskesmas Karang Mekar. Kesimpulan : Kepuasan Pasien BPJS terhadap Pelayanan Kesehatan di Puskesmas Karang Mekar Banjarmasin Tahun 2022 sebanyak 214 responden (75%) Puas dengan Pelayanan Kesehatan di Puskesmas Karang Mekar Kata Kunci : Kepuasan pasien BPJS, Pelayanan Kesehatan 1. Mahasiswa Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin 2. Dosen Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin 3. Dosen Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin DESCRIPTION OF BPJS PATIENT SATISFACTION WITH HEALTH SERVICES IN PUSKESMAS KARANG MEKAR, BANJARMASIN YEAR 2022 Risae Apriani¹, Lucia Andi Chrismilasari², Aulia Rachman³ ABSTRACT Background : The number of active BPJS health participants at the Karang Mekar Health Center Banjarmasin in 2020 amounted to 11,628 participants. Some of the BPJS health users stated that they were not satisfied with the health services provided by the Karang Mekar Health Center Banjarmasin. This will have a negative impact on patients who feel dissatisfied so they are lazy to come for treatment and do health checks, but have a positive impact if the patient is satisfied of course it will also have a good impact on the Puskesmas where the quality of service has been achieved or is considered good. Research Objectives : Identifying the Description of BPJS Patient Satisfaction with Health Services at Karang Mekar Health Center Banjarmasin Methods : This type of research is a quantitative descriptive study using a survey approach. The sampling technique in this study used random sampling to 284 respondents. Results : BPJS Patient Satisfaction at Karang Mekar Health Center Banjarmasin in 2022 Satisfied category as many as 214 respondents (75%) were Satisfied with Health Services at Karang Mekar Health Center Banjarmasin and 70 respondents (25%) felt Very Satisfied with Health Services at Karang Mekar Health Center. Conclusion : BPJS Patient Satisfaction with Health Services at Karang Mekar Health Center Banjarmasin in 2022 as many as 214 respondents (75%) Satisfied with Health Services at Karang Mekar Health Center Keywords : BPJS patient satisfaction, Health Services ¹The student of nursing program Suaka Insan school of health sciences higher education ²Tha lecture of nursing program Suaka Insan school of health sciences higher education ³ Tha lecture of nursing program Suaka Insan school of health sciences higher education
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science |
| Divisions: | S1 Ilmu Keperawatan |
| Depositing User: | Abdul Kadir S.Kom |
| Date Deposited: | 15 Aug 2023 01:51 |
| Last Modified: | 15 Aug 2023 01:51 |
| URI: | https://repository.stikessuakainsan.ac.id/id/eprint/118 |
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