Muhammad Ferdiansyah Sulistiawan, 113063C118024 (2022) Gambaran Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan Di Klinik Banua Medika Banjarmasin 2022. Other thesis, Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin.
![[img]](https://repository.stikessuakainsan.ac.id/style/images/fileicons/text.png) |
Text
113063C118022_Cover.pdf Download (287kB) |
|
Text
113063C118022_Chapter 1.pdf Download (165kB) |
|
Text
113063C118022_Chapter 2.pdf Restricted to Repository staff only Download (517kB) |
|
Text
113063C118022_Chapter 3.pdf Download (542kB) |
|
Text
113063C118022_Chapter 4.pdf Restricted to Repository staff only Download (557kB) |
|
Text
113063C118022_Chapter 5.pdf Download (12kB) |
|
Text
113063C118022_Abstract_TOC.pdf Download (314kB) |
|
Text
113063C118022_Appendices.pdf Download (3MB) |
|
Text
113063C118022_Conclusion.pdf Download (12kB) |
|
Text
113063C118022_MANUSKRIP.pdf Download (257kB) |
|
Text
113063C118022_References.pdf Download (134kB) |
Abstract
GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN DI KLINIK BANUA MEDIKA BANJARMASIN 2022 Muhammad Ferdiansyah Sulistiawan¹, Septi Machelia Champacha Nursery², Anastasia Maratning³ INTI SARI Latar Belakang: Klinik sebagai salah satu bentuk fasilitas pelayanan kesehatan dibutuhkan untuk terselenggaranya pelayanan bermutu dalam rangka meningkatkan derajat kesehatan masyarakat. Kepuasan adalah perasaan senang atau kecewa seseorang yang muncul setelah membandingkan antara persepsi atau kesan terhadap kinerja atau hasil produk dan harapan-harapannya. Kunci untuk menghasilkan kesetiaan pelanggan adalah memberikan nilai pelanggan yang tinggi. Pelayanan yang memuaskan dan berkualitas akan membentuk loyalitas pasien/pelanggan. Tujuan Penelitian: Untuk mengidentifikasi gambaran tentang kepuasan pasien terhadap pelayanan, meliputi 5 dimensi kualitas pelayanan berupa keandalan (reliability), ketanggapan (responsiveness), jaminan (assurance), perhatian (empathy), dan keberwujudan (tangible) terhadap pelayanan kesehatan di Klinik Banua Medika Banjarmasin. Metode: Jenis penelitian kuantitatif. Pengambilan sampel data menggunakan teknik purposive sampling dengan rancangan penelitian deskriptif jumlah sampel sebanyak 67 responden. Instrumen untuk pengambilan data digunakan kuesioner yang disusun oleh peneliti sendiri dan dikelompokan dalam 5 dimensi kepuasan. Hasil: Hasil penelitian menunjukkan pelayanan yang diberikan di Klinik Banua Medika Banjarmasin berkategori sangat puas dengan persentase kepuasan 73,1%. Dimensi kategori Tangibles didapatkan hasil 47 responden 70,1% berkategori sangat puas, Reliability didapatkan hasil 44 responden berkategori sangat puas, Responsiveness didapatkan hasil 48 responden 71,6% berkategori sangat puas, Assurance didapatkan hasil 50 responden 74,6% berkategori sangat puas dan Empathy didapatkan hasil 43 responden 64,2% berkategori sangat puas. Kesimpulan: Pelayanan Kesehatan yang diberikan di Klinik Banua Medika Banjarmasin didapatkan hasil dengan kategori sangat puas. Kata Kunci: Pelayanan kesehatan, Kepuasan pasien. 1. Mahasiswa Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin. 2. Dosen Sekolah Tinggi Ilmu Kesehatan Suaka Insan Banjarmasin. DESCRIPTION OF THE LEVEL OF PATIENT SATISFACTION WITH HEALTH SERVICES AT THE BANUA MEDIKA CLINIC, BANJARMASIN 2022 Muhammad Ferdiansyah Sulistiawan¹, Septi Machelia Champacha Nursery², Anastasia Maratning³ ABSTRAK Background: Clinics as a form of health service facility are needed for the implementation of quality services to improve the health status of the community. Satisfaction is a person's feelings of pleasure or disappointment that arise after comparing perceptions or impressions of product performance or results and their expectations. The key to generating customer loyalty is delivering high customer value. Satisfactory and quality service will form patient/customer loyalty. Research Objectives: To identify patient satisfaction towards health services at Banua Medika Clinic Banjarmasin with services, including 5 dimensions of services quality in the form of reliability, responsiveness, assurance, empathy, and tangible. Methods: The Types of this research was descriptive quantitative research, with purposive sampling technique. The sample size were 67 respondents. The instrument for data collection was a questionnaire compiled by the researcher himself and grouped into 5 dimensions of satisfaction level. The result was analyzed by descriptive statistic method. Results: The results of the study indicating the services provided at the Banua Medika Clinic Banjarmasin were categorized as very satisfied with a satisfaction percentage of 73.1%. On several dimensions-Tangibles, 47 respondents (70.1%) were categorized as very satisfied. Reliability, 44 respondents (65.7%) were categorized as very satisfied. Responsiveness, 48 respondents (71.6%) were categorized as very satisfied. Assurance results obtained from 50 respondents (74.6%) categorized as very satisfied. Empathy was obtained from 43 respondents (64.2%) categorized as very satisfied. Conclusion: The health services provided by the Banua Medika Clinic Banjarmasin were found to be in the state of very satisfied. Keywords: Health services, Patient satisfaction. 1. The student of nursing program Suaka Insan school of health sciences higher education 2. The lecture of nursing program Suaka Insan school of health sciences higher education
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science |
| Divisions: | S1 Ilmu Keperawatan |
| Depositing User: | Abdul Kadir S.Kom |
| Date Deposited: | 15 Aug 2023 01:48 |
| Last Modified: | 15 Aug 2023 01:48 |
| URI: | https://repository.stikessuakainsan.ac.id/id/eprint/111 |
Actions (login required)
 |
View Item |