THE EFFECT OF COURSE DESIGN IN CINTEMPLATIVE EDUCATION ON THE DEVELOPMENT OF HUMANIZED CARE PARADIGM

Warjiman, Warjiman and Rini, Wahyu Sapto (2018) THE EFFECT OF COURSE DESIGN IN CINTEMPLATIVE EDUCATION ON THE DEVELOPMENT OF HUMANIZED CARE PARADIGM. In: THE MEASURENT OF PATIENTS' HEALTH CARE SERVICE QUALITY PERCEPTION, SATISFACTION AND LOYALTY IN PUBLIC AND PRIVATE HOSPITAL IN SOUTH KALIMANTAN INDONESIA. MAHSA UNIVERSITY, Selangor, Malaysia, p. 18.

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Abstract

The purpose of this study was to investigate between healthcare service qualities with respect to patient loyalty. This study also, examined the overall healthcare perceived service quality and to example the relative importance of healthcare service quality dimension with respect to patient satisfaction and patient loyalty in both public and private sector healthcare service providers. The research framework is based on SERQUAI Instrument developed by Parasuraman (1985) which measures the expectations and perception of customer related to service quality. This study used the HCSQ questionnaire with dimensions from healthcare service quality like physician care, nurse care, supportive staff, operational activity, and physician maintenance.

Item Type:	Book Section
Subjects:	R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine
Divisions:	Perpustakaan > Prosiding/Call for Papers
Depositing User:	Abdul Kadir S.Kom
Date Deposited:	11 May 2021 08:24
Last Modified:	11 May 2021 08:24
URI:	https://repository.stikessuakainsan.ac.id/id/eprint/6

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